Items Requiring Refrigeration (Cold Chain Products)

For any failed delivery of orders containing cold chain items, a re-delivery or collection from the third party local depot must be arranged whilst the items are still within the refrigeration temperature range so not to break the cold chain, which is 72 hours from dispatch.

FGI will not be held liable for any cold chain orders that have been collected out with this timescale and will not issue any refund or replacement of stock that is received after this window.

Customers must consider this when placing an order in advance of a weekend or a Bank Holiday.